NMARKET Refund Policy

At NMARKET, we strive to provide you with the best online shopping experience. We understand that there may be instances where you need to return a product. Our refund policy is designed to be fair and straightforward to ensure your satisfaction.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition that you received it.
- The return request must be initiated within 14 days of receiving the product.
- Certain products, such as perishable goods, personal care items, and customized products, are non-refundable unless they arrive damaged or defective.

2. Initiating a Return

To initiate a return, follow these steps:
- Log in to your NMARKET account and go to the "Orders" section.
- Select the order you wish to return and click on "Return Item."
- Fill out the return form with the required details and submit it.
- Our customer service team will review your request and provide you with return instructions.

3. Return Shipping

- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refund Processing

- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- If you do not see the refund within this period, please check with your bank or credit card company, as there may be a processing delay.

5. Late or Missing Refunds

- If you have not received your refund after 10 business days, please contact our customer service team for assistance.
- Ensure you have checked your bank account and contacted your credit card company to confirm if the refund is pending.

6. Exchanges

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for assistance.

7. Non-Returnable Items

- Several types of goods are exempt from being returned. These include perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

8. Contact Us

If you have any questions about our refund policy or need further assistance, please contact our customer service team at WHIZZY1919@GMAIL.COM or call us at +234 08068365079. We are here to help!

Thank you for shopping with NMARKET. We appreciate your business and strive to ensure you have a positive shopping experience.